Support
Help & Contact Information
Get the help you need with Realm. Browse FAQs or contact our support team.
Email Support
office@fcc-cl.org
Send us an email anytime. We typically respond within 24 hours.
Office Hours
When you can reach us for support
Monday - Thursday
8:00 AM - 2:00 PM
Friday - Saturday
Closed
Sunday
8:00 AM - 11:30PM
Visit Our Office
Stop by for in-person assistance
First Congregational Church of Crystal Lake
461 Pierson Street
Crystal Lake, IL 60014
Quick Solutions
Common issues and how to fix them
Can't log in
Reset your password or verify you’re using the correct email address
Not receiving emails
Check spam folder and add Realm to your safe senders list
App won't load
Update the app to the latest version or reinstall
Payment declined
Verify payment method details or try a different payment method
Frequently Asked Questions
Find answers to common questions
Go to the Realm login page and click ‘Forgot Password’. Enter your email address and you’ll receive a password reset link. Follow the instructions in the email to create a new password. If you don’t receive the email, check your spam folder or contact support.
Yes, you can update your email address in your profile settings. However, for security reasons, you may need to verify the new email address. If you have trouble, contact the church office and they can update it for you.
Members can control their privacy settings and choose what information is visible to others. If you can’t see someone’s information, they may have restricted it. Contact the church office if you need to reach a specific member.
Log into Realm and navigate to the ‘Giving’ section. You can view your giving history, update payment methods, and manage recurring gifts. For questions about your giving statements, contact the church finance office.
First, make sure you have the latest version of the Realm app installed. Try logging out and back in. If problems persist, uninstall and reinstall the app. Contact support if you continue to experience issues.
Browse available groups in the ‘Groups’ section of Realm. Click on a group to view details and request to join. Group leaders will be notified of your request. You can also contact the church office for help finding the right group for you.
Yes! Realm is accessible through any web browser on a computer or tablet. You don’t need a smartphone to use Realm, though the mobile app does offer some convenient features like push notifications.
Contact the church office at office@fcc-cl.org or call (815) 459-6010. They can update your information or help you make changes to your profile.
Yes, Realm uses bank-level security and encryption to protect your payment information. Your financial data is stored securely and is never shared with unauthorized parties.
You can manage your communication preferences in your Realm profile settings. Choose which types of emails and notifications you want to receive. You can customize notifications for events, groups, announcements, and more.
Need More Help?
If you can’t find what you’re looking for in our FAQs or tutorials, don’t hesitate to reach out. Our support team is here to help you get the most out of Realm.
Help Us Improve
Your feedback makes our help resources better
Have suggestions for new tutorials or topics you’d like to see covered? Let us know! Your input helps us create better support resources for everyone.
Â