Realm Help Center – Help & Support

Support

Help & Contact Information

Get the help you need with Realm. Browse FAQs or contact our support team.

Email Support
office@fcc-cl.org

Send us an email anytime. We typically respond within 24 hours.

Phone Support
(815) 459-6010

Call us during office hours for immediate assistance.

Office Hours

When you can reach us for support

Monday - Thursday

8:00 AM - 2:00 PM

Friday - Saturday

Closed

Sunday

8:00 AM - 11:30PM

Visit Our Office

Stop by for in-person assistance

First Congregational Church of Crystal Lake

461 Pierson Street

Crystal Lake, IL 60014

Quick Solutions

Common issues and how to fix them

Can't log in

Reset your password or verify you’re using the correct email address

Not receiving emails

Check spam folder and add Realm to your safe senders list

App won't load

Update the app to the latest version or reinstall

Payment declined

Verify payment method details or try a different payment method

Frequently Asked Questions

Find answers to common questions

How do I reset my password?

Go to the Realm login page and click ‘Forgot Password’. Enter your email address and you’ll receive a password reset link. Follow the instructions in the email to create a new password. If you don’t receive the email, check your spam folder or contact support.

How can I change my email address in Realm?

Yes, you can update your email address in your profile settings. However, for security reasons, you may need to verify the new email address. If you have trouble, contact the church office and they can update it for you.

Why can't I see certain member information in the directory?

Members can control their privacy settings and choose what information is visible to others. If you can’t see someone’s information, they may have restricted it. Contact the church office if you need to reach a specific member.

How do I update my giving information?

Log into Realm and navigate to the ‘Giving’ section. You can view your giving history, update payment methods, and manage recurring gifts. For questions about your giving statements, contact the church finance office.

I'm having trouble accessing Realm on my mobile device. What should I do?

First, make sure you have the latest version of the Realm app installed. Try logging out and back in. If problems persist, uninstall and reinstall the app. Contact support if you continue to experience issues.

How do I join a small group or ministry?

Browse available groups in the ‘Groups’ section of Realm. Click on a group to view details and request to join. Group leaders will be notified of your request. You can also contact the church office for help finding the right group for you.

Can I use Realm if I don't have smartphone?

Yes! Realm is accessible through any web browser on a computer or tablet. You don’t need a smartphone to use Realm, though the mobile app does offer some convenient features like push notifications.

Who can I contact about incorrect information in Realm?

Contact the church office at office@fcc-cl.org or call (815) 459-6010. They can update your information or help you make changes to your profile.

Is my payment information secure in Realm?

Yes, Realm uses bank-level security and encryption to protect your payment information. Your financial data is stored securely and is never shared with unauthorized parties.

How do I unsubscribe from emails or notifications?

You can manage your communication preferences in your Realm profile settings. Choose which types of emails and notifications you want to receive. You can customize notifications for events, groups, announcements, and more.

Need More Help?

If you can’t find what you’re looking for in our FAQs or tutorials, don’t hesitate to reach out. Our support team is here to help you get the most out of Realm.

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